Full diagnosis of the problem
We check hardware and software, get to the root cause rather than the symptom, and tell you what we found and what we will do before we touch anything.
- Laptops and desktops
- Networks, servers and communications
Available now, remotely or on site
SLA · response within 10 minutes
Book a technician
A computer technician at your door, within minutes
Computer frozen, network down, server won't boot? Leave your details and get a response within 10 minutes. We diagnose, fix, and don't close the ticket until everything works. Remotely or at your office.
10 minImmediate response to every call
30 minCritical outage handling
2008In continuous operation for 18 years
24/7Nights, weekends and holidays included
What the visit includes
From diagnosis until everything is working again
The technician arrives with the parts and tools, explains in plain language what happened and why, and never leaves your office with a job half done. That is how we have worked since 2008.
On-site repair
Most issues are resolved on the first visit. We replace a component, clean out unnecessary software, remove viruses, and the computer is back up to speed.
- Hardware upgrades at importer prices
- Virus removal and computer speedup
Protecting your data
We verify that the backup actually runs, restore what was lost, and close the gap so the problem doesn't return. Peace of mind that lasts.
- Data backup and recovery
- Workstation setup
Service plans
A single call or ongoing support, your choice
Remote or on-site, for a single call or on a monthly contract. We tell you the price over the phone before we set out, with no add-ons afterward.
Remote support
We connect to your computer while you are still on the phone, diagnose and fix it right before your eyes. The fastest way to get back to work.
- Immediate response within 10 minutes
- Email, printers, software and settings
On-site technician visit
We come to your office or home with the tools and spare parts. Hardware, cabling, routers and servers, anything that needs hands on site.
- On-site diagnosis and repair
- Network setup and maintenance
Recurring issues? Usually nobody is looking at the whole picture. That is exactly what our Managed IT services With monitoring, information security, a client dashboard and equipment at importer prices. One party responsible for all of it.
Service commitment
Response times are written into the contract
Every call is logged and handled under a signed SLA: response within 10 minutes, a critical outage handled within 30 minutes. We are available 24/7, including nights, weekends and holidays. When your office is down, we do not wait for morning.
10 minutes
Immediate response to every incoming call
30 minutes
Critical outage handling
24/7
Full availability, holidays included
Book a technician
Leave your details, we call back within 10 minutes
Fill in the form, hit send, and the message opens in your WhatsApp ready to go. A technician gets back to you within 10 minutes.
Or reach us directly
Microsoft Partner in Israel · In business since 2008
18 years of service calls, from a single frozen PC to the infrastructure of an entire company. Many clients started with one call and stayed for years.
FAQ
The short answers, before you book
How fast does a technician arrive?
Every call gets a response within 10 minutes. A critical outage is handled within 30 minutes, usually over a remote connection. When a technician is needed in person, we schedule a visit, typically the same day.
Can it be fixed without an on-site visit?
Yes, and it is always the first step. Email, software, printers and settings are resolved remotely, while you are still on the line. For hardware and network faults we come to you, equipment in hand.
Do you work with private customers too?
Yes. Most of our clients are businesses, and we bring the same thoroughness home: slow computers, viruses, component upgrades, data recovery and setting up a new workstation.
How much does a service call cost?
It depends on the type of work and your area. We tell you the price over the phone, before a technician heads out, and start only once you approve. And before anything else, you can get a free 30-minute IT and security assessment.
FAQ
Frequently asked questions about booking a technician
How quickly does the technician arrive?
Every call gets a response within 10 minutes, and a critical outage is handled within 30 minutes. Many issues are resolved immediately over a remote connection, and when an on-site visit is needed we are usually with you the same day.
How much does a technician visit cost?
The price depends on the type of work and the area, and we tell you over the phone before we set out. For clients on a monthly support contract, visits are included within the agreed scope.
Can you provide remote support without sending a technician?
Absolutely, and it is the first thing we try. A remote connection solves a large share of software, email, printer and configuration issues, saving you both time and money.
Do you serve homes as well as businesses?
Yes. Most of our work is with companies, but private clients get the same technician and the same standard, mainly in the central region: computers, home networks and backup.
Which areas do you cover?
Technician visits across the central region: Tel Aviv, Ramat Gan and Givatayim, Herzliya, Petah Tikva, Rishon LeZion and Holon. Remote support, anywhere in Israel.
Is the work guaranteed?
Yes, on every job we do. If the problem comes back, so do we, with no new service call and no debate.
Free assessment
Not sure if it is a glitch or an infrastructure problem?
30 minutes and you have an answer: what is stuck, what is exposed and what really needs fixing. An IT and information security assessment, free and with no commitment.